Heylo logo
Heylo logo

All articles

Heylo Orders

What should I do if my order has missing items or I received an incorrect order?

If your order has missing items or you have received an incorrect order, please contact us. We will send out your replacement order as soon as possible, and you will be notified via email or text when it is on its way. Please be reassured that no add

How can I confirm if my order has been successfully placed?

Once your order has been received, we will work diligently to get it shipped out. A confirmation email with all tracking details will be sent to you as soon as your order is dispatched. If you chose express delivery, you can expect your order to arri

What should I do if my delivery is delayed or not delivered on the expected date?

If your delivery is delayed or not received on the expected date, please contact us with your address so we can investigate the issue on [email protected] . For Royal Mail deliveries, we can raise a replacement order for you. In the event tha

Can I return perishable goods like bread, bagels, or pizza bases?

Unfortunately, due to the perishable nature of our goods such as bread, bagels, and pizza bases, we are unable to accept returns. However, rest assured that if these items arrive in a less than satisfactory condition, such as mouldy or stale, we will

What should I do if my order arrives in unsatisfactory condition?

We're committed to ensuring that you receive our products in top condition. If your order arrives in unsatisfactory condition , please contact us immediately [email protected]. We will always offer a replacement or refund for any items that d

What if my packaged loaves are squished or misshapen upon arrival?

We apologize if your loaves arrive squished or misshapen. We strive to ensure that our bread is carefully packaged to arrive in excellent shape, but occasionally mishaps can occur during transit. We're currently working on improving our packaging, in

What should I do if my order has missing items or I received an incorrect order?

If your order has missing items or you have received an incorrect order, please contact us. We will send out your replacement order as soon as possible, and you will be notified via email or text when it is on its way. Please be reassured that no add

How can I confirm if my order has been successfully placed?

Once your order has been received, we will work diligently to get it shipped out. A confirmation email with all tracking details will be sent to you as soon as your order is dispatched. If you chose express delivery, you can expect your order to arri

What if discount codes are not working or charges are incorrect during checkout?

We apologize for any inconvenience with discount codes not working as expected. We can provide you with a valid code to ensure you receive your intended discount. If you encounter issues with charges during checkout, such as disqualification of free

How do I change the phone number or the address associated with my account?

If you need to change the phone number or the shipping address for your order or account, we can make that change for you. Simply reach out to us with the updated details.

I’ve never used Heylo before. Do you have samples?

At this time, we do not offer a sampling program. Be sure to sign up to our  Facebook group - Say Heylo To Low Carb Living  and our email Subscription to stay up to date on upcoming offers.