Heylo Orders
What should I do if my order has missing items or I received an incorrect order?
If your order has missing items or you have received an incorrect order, please contact us. We will send out your replacement items as soon as possible.
What should I do if my delivery is delayed or not delivered on the expected date?
If your delivery is delayed or not received on the expected date, you can report any delivery issues here: My Order. Alternatively, please contact us at [email protected] with your address so we can investigate the issue further for you.
Can I return perishable goods like bread?
Unfortunately, due to the perishable nature of our goodies, we're unable to accept returns. However, if these items arrive in a less than satisfactory condition, please let us know and we will send out a replacement order or process a refund for the
What should I do if my order arrives in unsatisfactory condition?
We're committed to ensuring that you receive our products in top condition. If your order has arrived in an unsatisfactory condition, please contact us immediately at [email protected]. We guarantee a minimum of 5 days of freshness from the d
What if my packaged loaves are squished or misshapen upon arrival?
We apologize if your loaves arrive squished or misshapen. We strive to ensure that our bread is carefully packaged to arrive in excellent shape, but occasionally mishaps can occur during transit. Please send us a photo of any misshapen loaves and we'
What should I do if my order has missing items or I received an incorrect order?
If your order has missing items or you have received an incorrect order, please contact us at [email protected] . We will send out your replacement items as soon as possible. Please be assured that no additional payment will be taken from you
How can I confirm if my order has been successfully placed?
Once your order has been received, you will receive an order confirmation followed by a shipping confirmation email which will include your tracking details. You can cancel or change your order before despatch here: My Order. Also, you can report an
What if discount codes are not working or charges are incorrect during checkout?
We apologise for any inconvenience with discount codes not working as expected. Please reach out to us for clarification on [email protected]
How do I change the phone number or the address associated with my account?
If you need to change the phone number or the shipping address for your order or account, we can make that change for you. Simply reach out to us with the updated details.
I’ve never used HeyLO! before. Do you have samples?
At this time, we don't offer a sampling program at the moment. Be sure to sign up to our Facebook group - Say Heylo To Low Carb Living and our email newsletter to stay up to date on upcoming offer
I want to cancel my order and request a refund; how is this done?
You can also cancel or change your order before despatch here: My Order. Alternatively, you can contact us at [email protected]. If we're able to confirm the cancellation, you will receive a full refund and the funds will show in your account